Privacy Policy
How Silver Linings Senior Care Advisors LLC collects, uses, and protects your personal information.
Silver Linings Senior Care Advisors LLC ("Silver Linings," "we," "our," or "us") is committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, share, and safeguard personal information in accordance with Oregon Department of Human Services (ODHS) guidelines.
1. Why We Collect Personal Information
- •Understand care needs and preferences
- •Identify appropriate long-term care options
- •Coordinate placements and referrals
- •Communicate with care providers and relevant professionals
- •Provide ongoing support during care transitions
We only request information that is reasonably necessary to provide these services.
2. How Information Is Collected
Personal information is collected through lawful and fair means, including:
- •Direct conversations (phone, in person, email, forms)
- •Information provided by clients or authorized representatives
- •Relevant care providers or professionals (with consent)
All information is collected with the knowledge and consent of the client or their authorized representative.
3. Consent and Disclosure Requirements
Silver Linings provides each client with a Long-Term Care Referral Agent Disclosure and Advisory Form and obtains affirmative consent before sharing personal information.
We will not share, sell, or disclose personal information unless:
- •The client or authorized representative has given consent
- •The disclosure is necessary to provide placement or coordination services
- •Required by law
Consent may be revoked in writing at any time.
4. How We Use and Share Information
We use personal information strictly for care coordination and referral purposes.
Information may be shared only with:
- •Care communities or facilities the client is being referred to
- •Healthcare providers involved in care coordination
- •Relevant professionals assisting in placement
We limit shared information to what is reasonably necessary to support appropriate placement and care decisions. We do not share personal information with unrelated third parties or for unrelated marketing purposes.
5. Client Responsibility for Accuracy
Clients or their authorized representatives are responsible for providing information that is:
- •Accurate
- •Complete
- •Up to date
Silver Linings relies on this information to make appropriate recommendations and is not responsible for outcomes affected by incomplete or inaccurate information.
6. Communication Authorization
With client consent, Silver Linings may communicate with:
- •Care facilities
- •Medical professionals
- •Service providers
This communication is limited to information necessary to coordinate care and placement services.
7. Information Protection and Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
- •Loss or theft
- •Unauthorized access
- •Disclosure or misuse
- •Alteration or destruction
Access to personal information is limited to those who require it to perform services.
8. Referral Tracking and Recordkeeping
To ensure continuity of care and service quality, Silver Linings may document and track:
- •Referral activity
- •Communications
- •Placement coordination efforts
These records are maintained securely and used only for operational and compliance purposes. Signed disclosure and advisory forms are retained for a minimum of three (3) years in accordance with state guidelines. Sensitive health and financial information is not retained longer than necessary.
9. Third-Party Services Disclaimer
Silver Linings Senior Care Advisors does not own, operate, or control any referred care facility or provider.
While we strive to recommend appropriate options, we do not guarantee the services, care, or outcomes provided by third-party providers.
10. Client Rights and Requests
Clients have the right to:
- •Request access to their personal information
- •Request corrections or updates
- •Withdraw consent for information sharing
- •Request limitations on how their information is used
Requests may be submitted in writing and will be addressed in a timely manner.
11. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in regulations or business practices. The most current version will always be available upon request or on our website.